00about / premed inc.
About PreMed
PreMed Inc. is the headquarters of KAIZEN Group, a group of medical facilities in Tokyo. We began as a clinic consultancy and now support the group's operations as its headquarters.
One by one, we move tasks that once depended on people's hands at the front desk and in the consultation room into systems — giving staff more time with patients.
01background
52.3% of clinic doctors
are 60 or older.
The average age of doctors working in Japan's clinics is 60.1. 52.3% are 60 or older, and 23.8% are 70 or older. Many clinics will face a generational handover in the years ahead.
Operations software has long been built on the assumption that people operate it on screens. Patients and staff have adapted to the system's design, copied the same information into other systems, and answered the same questions again and again.
AI is changing that assumption. The cost and time of building software have dropped sharply, and people who know the floor can now build systems with their own hands.
Given how fast AI is advancing, efficient reservations and check-in will soon be standard at every medical facility. Efficiency and convenience alone will eventually stop being a reason to be chosen.
We are building the headquarters model and clinic os to be ready for the clinics facing that handover — now.
02our answer / philosophy
Philosophy
What lies beyond efficiency.
When efficiency becomes standard, the facilities that will keep being chosen are those people feel are worth the visit.
To put people's care and time into that experience, everything else has to take less effort. For us, efficiency is the means to that end.
Digital transformation in healthcare is not about replacing paper with screens.
03vision
Vision
Making medical facilities
a better, more positive place.
Clinics and hospitals alike. Beyond conveniences like shorter waits and simpler paperwork, we want people to find the time they spend at a medical facility genuinely comfortable — through spatial design, interiors and the way staff welcome them.
04mission
Mission
Delivering high-quality care,
efficiently.
What the front desk checks by eye, what staff copy from one system into another — we move this work into systems, creating time for staff to welcome the patient in front of them.
The mission is KAIZEN Group's philosophy. The group also holds a second commitment: "Making visits to the clinic a positive experience."
05statement
scope of works
- operations support :
- planning
- marketing — website, ads
- recruiting
- procurement
- legal
- claims review
- standard operations
- business development & m&a :
- m&a — succession
- new clinics
- partnerships
- in-house software :
- reservations via LINE
- ai first response
- ai agents for settings
- billing system & emr integration
- reminders
- acquisition tracking
- pediatric workflows
- facilities beyond the clinic :
- erb — herbal ice-cream stand
- studio kaji — yoga & pilates
vision / statement
integrated
headquarters
premed began as a clinic consultancy and is now the headquarters of kaizen group — management, the clinic floor and software, in one team.
efficiency alone will soon stop being a reason to be chosen. we reduce every other task so that people can put their time and care into the experience itself.
making medical facilities — clinics and hospitals — a more positive place.
Management, the floor
and systems, in one team
PreMed began as a clinic consultancy. Today, as the headquarters of KAIZEN Group, one team handles business planning, improvement on the floor and building the systems.
By “steps” we mean the number of actions someone has to take to get something done: the front desk checking by eye, staff copying into another system, a patient writing the same thing again. We count each of these steps and judge every decision by whether it reduces their total without lowering the quality of care. If putting in steps up front to build a system means far fewer steps from then on, those steps are worth taking.
Above all, the steps of doctors, staff and patients are the most precious. What a system can take on, we hand to the system; people's steps go to what only people can do.
Making medical facilities a better, more positive place. Clinics and hospitals alike.
06what we do
what we do.
As headquarters, we work on three things.
0701 / headquarters
Headquarters
As the headquarters of KAIZEN Group
As headquarters, we handle KAIZEN Group clinics' business planning, patient acquisition through websites and advertising, recruiting, procurement, legal work such as contract review, and claims review. Aligning operating procedures across the group, including clinics that joined through succession, is also our job.
We also build our own systems for reservations, intake questionnaires and check-in, shaped around how we actually operate.
- 01Business planning
- 02M&A (succession)
- 03Patient acquisition (websites, ads)
- 04Recruiting
- 05Procurement
- 06Legal (contracts, legal review)
- 07Claims review
- 08Software development
0802 / clinic × ai
PreMed Clinic × AI
With AI, the people who build and the people who use become the same team.
Operations software has traditionally been split between the companies that build it and the medical facilities that use it. AI has sharply reduced the cost and time of building software, so people who know the floor can now build systems around how they actually work.
We develop as a small team working alongside AI agents. Feedback from the floor often reaches staging the same day.
People
Time people give
- Spatial design and interiors
- Making the time spent at a medical facility comfortable
- How staff welcome patients
- Welcoming the patient in front of them
- Time with patients
- More time for staff to spend with patients
AI & Systems
Work moved into systems
- Checking by eye
- Items the front desk verifies one by one
- Copying data
- Staff re-entering information into other systems
- Answering again and again
- Patients repeating the same answers
The Result
A positive experience
The more work moves into systems, the more time there is for patients.
0903 / clinic os · hospital os
clinic os
Turning medical facilities into an OS
We bring the headquarters' operating know-how and the systems for reservations, intake questionnaires and patient communication together into one OS, so clinics that join through succession and newly opened clinics alike run on the same OS. Following clinic os, we are developing hospital os for hospitals.
10values
what we
care about.
- 01
Every employee is an FDE forward deployed
Whether in planning or business development, we go onto the floor of medical facilities, see what is happening with our own eyes, and fix the systems ourselves.
- 02
Counting steps, and cutting them fewer steps
The front desk checking by eye, staff copying into another system, a patient writing the same thing again. We count each of these steps and reduce their total without lowering the quality of care. People's steps go to what only people can do.
- 03
Building what lasts long-term
We choose what remains as systems and documentation over quick fixes, building up things that stay useful as clinics grow in number and people change.
- 04
Great design design
Clinic spaces and interiors, reservation screens, the wording of guidance, even this website. To make time spent at a medical facility feel comfortable, we treat everything people see as a subject of design.
11company
Company
Corporate profile
- Company name
- PreMed Inc.PreMed株式会社
- Address
- Gran Tokyo South Tower 9F, 1-9-2 Marunouchi, Chiyoda-ku, Tokyo 100-6609, Japan
- Established
- February 2022
- Representative
- Yasuyuki Furuta, Representative Director & CEO
- Business
- Operations support for medical facilities (planning, business development and in-house software development)
Operating facilities that add value to medical facilities (a herbal ice-cream stand and a yoga & Pilates studio) - Subsidiary
- Takayama Medical Exchange (medical equipment trading)
- Corporate number
- 4010001224857